Elements and Performance Criteria
- Consult with client.
- Analyse client characteristics through physical and visual examination.
- Establish client satisfaction or dissatisfaction with current hair colour.
- Establish client expectations through questioning and reference to existing client history.
- Create a client history for new colour clients.
- Identify contraindications to proceeding with colour correction services and explain to client where present.
- Analyse unwanted colour and tones.
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- Select colour correction products to neutralise unwanted colour and tones and achieve target base colour and tone.
- Select, apply, process and remove colour products, according to product instructions to achieve target colour result.
- Ensure client and operator comfort and safety at all stages of the service according to product instructions, safety data and salon procedures.
- Use energy water and other resources efficiently during the service.
- Safely dispose of waste product, according to salon procedures.
- Review the service and provide home care advice.
- Review service outcomes and confirm client satisfaction with colour tone result.
- Advise clients on appropriate after colour shampoos and conditioners.
- Suggest sun protection strategies to clients.
- Update client history to include product selection, technique, processing time, service outcome, home care products recommended and product purchases.